Terms and Conditions
PRIVACY POLICY
By accessing the website located at https://monteverdenature.com (hereinafter, the "Website")—which is owned by Jason López Jiménez (hereinafter, "Monteverde Nature Tours") and based in Monteverde, Costa Rica—or any of the pages accessible through this site, the user agrees to follow and comply with the terms and conditions set forth below.
Acceptance of these terms and conditions includes acceptance of the Privacy Policy, which is an integral part thereof.
Protecting the information of our clients and visitors is of great importance to Monteverde Nature Tours. This document outlines our general policy regarding the handling of information and personal data. Its purpose is to inform you about what information we collect and for what purposes, how we use it, when we share it, and how we protect it. It also details the rights of the individuals to whom the data belongs and the procedures for exercising those rights.
By providing personal data through various channels or by browsing our web pages, individuals consent to the processing of their personal data in accordance with this Privacy Policy. This document is an integral part of the Terms and Conditions for https://monteverdenature.com/.
By accepting the General Terms and Conditions during the registration process, you also agree to the policies contained herein.
Monteverde Nature Tours Terms and Conditions:
All clients must book in advance to verify availability.
All reservations must be paid for; clients must present proof of payment in order to receive the service.
Last-minute bookings will be accepted only if there is availability; payment for the service must be made prior to the scheduled time and must be confirmed immediately.
Monteverde Nature Tours adheres to all protocols established by the Ministry of Health regarding proper hygiene and cleanliness. For the safety of all, clients who are unwell, exhibiting symptoms of illness, or running a fever will not be permitted to participate in the tour. Activities are offered in English and Spanish. Shared activities follow a pre-established schedule.
All reservations must include the following information: date, client’s name, passport/ID number, language, number of participants, ages, and nationality.
Payments for services offered by Monteverde Nature Tours may be made via bank deposit or PayPal; the full amount (100%), plus applicable taxes, must be paid in advance.
Once the proof of payment is received, Monteverde Nature Tours will provide the client with an itinerary and instructions to follow, based on the package purchased.
- Modifications requested more than 48 hours before the scheduled service: no modification fee.
- Requests to change the date made less than 48 hours before the scheduled departure will be subject to a penalty.
- Cancellations made more than 48 hours before the scheduled service: no cancellation fee.
- Cancellations made within 48 hours of the scheduled service—including last-minute bookings (services booked within 48 hours of the scheduled time)—will incur a 100% cancellation fee.
No-shows: 100% cancellation fee.
- There is a maximum 15-minute grace period before the tour begins.
- In the event of a legal dispute between the parties (travelers and Monteverde Nature Tours), both agree to be subject to the jurisdiction of the Republic of Costa Rica.
Any refunds will be issued to the same card used for the original purchase.
- INFORMATION AND PERSONAL DATA WE COLLECT
The personal data we collect is the following, among others:
a) Name and surname
b) Citizenship card
c) email
d) Date of birth
e) Identification number, whether of a Costa Rican citizen, residence card or passport.
f) Gender
g) Contact telephone number
h) Information necessary to facilitate the trip or other services, including the name of the user of the electronic platform, contacts in cases of accident or any other contingency.
i) Information required by representatives of the sales and/or customer relations areas in order to respond to requests or complaints.
The provision of our services is not conditional on the delivery of this sensitive information. According to law 8968 “LAW FOR THE PROTECTION OF PERSONS AGAINST THE PROCESSING OF THEIR PERSONAL DATA”, regarding the section included in said law that deals with SENSITIVE DATA.
All Monteverde Nature Tours databases are stored on a server.
only for storage, security and control purposes. Monteverde Nature Tours only uses customer information to transmit it to the providers of the services contracted by the USER and not to transfer or market it to third parties unrelated to these services.
The information provided was kept for the maximum period necessary to allow us to comply with the legal and/or contractual obligations under our charge, especially in accounting, contractual, fiscal and tax matters or to comply with the provisions applicable to the administrative, accounting, fiscal, historical and legal aspects of the information.
We assume the veracity of the information provided and we do not verify, nor do we assume the obligation to verify, the veracity, validity, sufficiency and authenticity of the data provided to us. Therefore, we do not assume responsibility for damages and/or losses of any nature that could arise from the lack of veracity, validity, sufficiency or authenticity of the information, including damages that may be due to homonymy or identity theft. If you provide us with personal information about a person other than yourself, such as your spouse or co-worker, we understand that you have that person's permission to provide us with their information.
By registering and/or browsing our website, our clients, USERS and/or visitors to the page expressly state that they are aware of these policies and accept them, and give their consent for their information to be processed.
- WHAT PURPOSE DOES THE PROCESSING OF PERSONAL DATA HAVE?
If you provide us with personal data, it helps us use this information for the purposes indicated in accordance with the provisions of this Privacy Policy, and we will not proceed to transfer or disclose it outside of our databases unless:
a) You authorize us to do so
b) It is necessary to allow our contractors, suppliers or agents to provide the services we have entrusted to them.
c) It is used by us or third parties to provide you with our products or services.
d) Is delivered to entities that provide marketing services on our behalf or to other entities with which we have joint marketing agreements.
e) Is related to a merger, consolidation, acquisition, divestiture or other restructuring process
f) As necessary or permitted by law or for the purposes developed in this privacy policy.
By accepting this Privacy Policy, the owners of the data collected authorize us to process them, partially or totally, including collection, storage, recording, use, circulation, processing, deletion, transmission and/or transfer. to third parties (service providers) of the data provided, for the execution of activities related to the services and products acquired, such as processing, confirming, fulfilling and providing the services and/or products acquired, directly and/or with the participation of third party suppliers of products or services, as well as to promote and advertise our activities, products and services, carry out transactions, make reports to the different national administrative control and surveillance authorities, police authorities or judicial authorities, banking entities and/or insurance companies, to internal and/or commercial administrative fines such as market research, audits, accounting reports, statistical analysis, making the reservation, modifications, cancellations and itinerary changes. , attention to queries, complaints and claims, billing of airline tickets and other products and services, payment of compensation and compensation, accounting records, correspondence, processing and verification of credit cards, debit cards and other payment instruments, identification of fraud and prevention of money laundering and other criminal activities and other purposes indicated in this document, among others. for internal and/or commercial administrative purposes such as, market research, audits, accounting reports, statistical analysis, carrying out the reservation, modifications, cancellations and itinerary changes, attention to queries, complaints and claims, billing of air tickets and other products and services, payment of compensation and compensation, accounting records, correspondence, processing and verification of credit cards, debit cards and other payment instruments, identification of fraud and prevention of money laundering and other criminal activities and other purposes indicated in this document, among others. for internal and/or commercial administrative fines such as, market research, audits, reports accounting, statistical analysis, making the reservation, modifications, cancellations and itinerary changes, attention to queries, complaints and claims, billing of air tickets and other products and services, payment of compensation and indemnities, accounting records, correspondence, processing and verification of credit cards, debit cards and other payment instruments, identification of fraud and prevention of money laundering and other criminal activities and other purposes indicated in this document, among others. attention to queries, complaints and claims, billing of air tickets and other products and services, payment of compensation and indemnities, accounting records, correspondence, processing and verification of credit cards, debit cards and other payment instruments, identification of fraud and prevention of money laundering and other criminal activities and other purposes indicated in this document, among others. credit, debit and other payment instruments, identification of fraud and prevention of money laundering and other criminal activities and other purposes indicated in this document, among others.among others.among others.
In our activity, we are required to provide a series of passenger data to the authorities that regulate public land transportation, before the departure of buses or upon arrival in each destination city or at any time. ...or after the transport contract has been executed. In general, this information refers to the identity details of passengers traveling on board, as well as the information contained in their respective travel documents (national ID card, residence permit, or passport), or details regarding the goods being transported.
Furthermore, by accepting this privacy policy, our travelers, clients, and USERS—as the data subjects—authorize us to:
Use the information received for marketing purposes related to our own products and services, as well as those of third parties with whom we maintain a business relationship.
Provide personal data to police, judicial, or regulatory oversight authorities in response to a legal or regulatory request, and/or use or disclose such information and personal data to defend our rights and/or assets, insofar as such defense relates to the products and/or services contracted by our clients and users.
Grant access to this information and personal data to auditors or third parties engaged to conduct internal or external audits related to our commercial operations.
Consult and update personal data at any time to ensure the information remains current.
Engage third parties for the storage and/or processing of information and personal data, as necessary for the proper execution of contracts entered into with us, in compliance with the security and confidentiality standards to which we are bound.
Receive electronic communications containing advertisements and commercial updates from https://monteverdenature.com/ regarding the products or services it markets or promotes. https://monteverdenature.com/ provides USERS with the contact methods mentioned in the previous paragraph, through which they may revoke their consent. Children and adolescents under the age of majority may be USERS of the products and services we offer, provided they act through—or with the due authorization of—their parents or those who hold legal guardianship over them. We will ensure the appropriate use of the personal data of children and adolescents, guaranteeing that the processing of their data respects their best interests and fundamental rights. SECURITY AND CONFIDENTIALITY – Monteverde Nature Excursions
Data submitted or transmitted by a USER via https://monteverdenature.com/, as well as any information collected and processed by Monteverde Nature Tours, is protected by electronic security measures. Furthermore, data stored in our databases is protected by security systems that prevent unauthorized third-party access. Monteverde Nature Tours makes every effort to employ the most up-to-date procedures to ensure the effectiveness of its security systems. To this end, we utilize technological security tools and implement industry-recognized security practices, including: the transmission and storage of sensitive information via secure mechanisms (such as encryption and secure protocols); the securing of technological components; restricting access to information to authorized personnel only; data backups; and secure software development practices, among others.
We have established policies, procedures, and information security standards designed to protect and preserve the integrity, confidentiality, and availability of information—regardless of the medium or format in which it is held, its temporary or permanent location, or the method by which it is transmitted.
- MODIFICATIONS AND VALIDITY OF THE PRIVACY POLICY
We may modify the terms and conditions of these privacy and confidentiality policies and/or email sending practices at any time. If any material changes to our privacy policies, we will notify you on the website and post an updated version of the privacy policies. The databases will be valid indefinitely, in accordance with the purposes and uses of the information.
Weather Conditions and Cancellations
I also want to clarify our weather policy, as rain is a very common part of the Monteverde cloud forest environment. Monteverde is a cloud forest region where rain is a natural and common part of the local climate. Therefore, guests should be prepared for rainy conditions, as tours generally operate as scheduled, even when it rains. Tours will only be canceled due to severe weather conditions that may compromise the safety of participants, such as electrical storms, extreme weather events, or other hazardous conditions. In such cases, Monteverde Nature Tours will offer guests the option to reschedule their booking or receive a full refund. Please understand that normal rainfall is part of the Monteverde experience and is not considered sufficient grounds for tour cancellation or a refund.